Policies

Terms of Service

Thank you for using PearPeer! We're glad you're here. PearPeer is a brand owned and operated by Hanlogy AB ("Hanlogy," "Company," "we," or "us"). We offer websites and mobile applications ("Apps") (collectively, the "Service") subject to the following terms and conditions of service (the "Terms"). These Terms constitute a legal contract between you and Hanlogy regarding your use of the Service. Throughout these Terms, you and other users of the Service are referred to as "Users."

By accessing and using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms at any time, please do not use the Service. As long as you comply with these Terms, you have the right to download and install a copy of the Apps on your mobile device, and to access and use the Service for your personal use.

Applicable Terms and Policies

  1. Guidelines. When using the Service, you will be subject to any additional posted guidelines or rules applicable to specific services and features which may be posted from time to time (the "Guidelines"). All such Guidelines are hereby incorporated by reference into the Terms.
  2. Privacy Policy. Please read our Privacy Policy carefully for details on what information and data we collect from you and other Users, and how we use and disclose that information. Our Privacy Policy is incorporated into these Terms by reference.
  3. Modifications. We may modify the Terms from time to time. If we do, we will make the modified Terms available through the Service and indicate the date of the latest revision. We encourage you to review the Terms periodically for changes. Your continued use of the Service after revised Terms become effective indicates your acceptance of the current version of the Terms. If you do not agree with any changes, you must stop using the Service.
  4. Users Must Be 13 or Older. You represent that you are the age of majority in your jurisdiction and fully able and competent to enter into these Terms. If you are under 18, you may use the Service only with the involvement of a parent or guardian. In any case, you affirm that you are 13 years of age or older, as the Service is not intended for children under 13.
  5. Termination. We may terminate your account or use of the Service at any time in our sole discretion. You agree that we shall not be liable to you or any third party for any such termination. If we terminate your access to the Service, your Content may no longer be accessible through your account, but such Content may persist within the Service (e.g., if your Content has been shared or re-shared).

Your Account

  1. Account Information. To use certain features of the Service, you must create an account. You must provide true, accurate, current, and complete information and keep it up-to-date at all times. You agree that we may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce the Terms; (c) respond to claims that Your Content violates third-party rights; (d) respond to your requests; or (e) protect the rights, property, or personal safety of the Company, Users, and the public.
  2. Password. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. If you believe your account is no longer secure, you must notify us immediately. You may be liable for losses incurred by us or others due to unauthorized use of your account.
  3. Prohibitions. You may not: (a) provide false personal information or create an account for someone else without permission; (b) use a username that is the name of another person with the intent to impersonate that person; (c) use a username without appropriate authorization; or (d) use a username that is offensive, vulgar, or obscene. We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be false or misleading or if your username violates our Terms.

Your Content

  1. General. We may allow the submission, posting, and linking of various forms of Content, including but not limited to recordings of your voice and related analytics. We do not guarantee confidentiality with respect to Your Content. By connecting third-party accounts to our Services, you grant Hanlogy permission to access the information on those accounts in connection with the Service. You can delete your account at any time on the App or by emailing us at support@pearpeer.ai.
  2. Grant of Rights. By submitting Your Content to the Service, you grant Hanlogy and its affiliates a worldwide, non-exclusive, fully paid-up, royalty-free, irrevocable, transferable license, with the right to grant and authorize sublicenses, to use, reproduce, distribute, modify, adapt, create derivative works of, display, perform, and otherwise exploit Your Content in connection with the Service and our business. You also grant to each User of the Service a non-exclusive license to access Your Content through the Service and to use, reproduce, distribute, prepare derivative works of, display, and perform Your Content as permitted by the functionality of the Service and these Terms. Except for the limited rights set forth in these Terms, you retain all rights to Your Content.
  3. Representations and Warranties Regarding Your Content. You represent and warrant that: (a) you own Your Content or have the right to use and grant us the rights provided in these Terms, and (b) the sharing of Your Content does not violate any rights of any person. You are solely responsible for providing any required notices to and obtaining any necessary consents from individuals in connection with any recordings of conversations.
  4. Prohibitions. When submitting Content to the Service, you agree not to: (a) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be a criminal offense, give rise to civil liability, or violate any law; (b) submit falsehoods or misrepresentations; (c) submit private information of someone without their permission; (d) submit material that violates third-party rights; (e) post advertisements; or (f) upload Content harmful to minors.
  5. Our Right to Monitor, Edit, and Remove Content. We do not have an obligation to monitor your use of the Service or review any Content, but we have the right to monitor, remove, edit, and block Content or accounts containing Content that we consider to violate these Terms or applicable law, or otherwise harmful to the Service. We reserve the right to remove or disable access to any Content at any time without prior notice.

User Rights and Data Protection

  1. Data Protection. We are committed to protecting your personal data. All personal data collected from you will be processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

  2. User Rights. Under the GDPR, you have the following rights:

    • The right to access your personal data.
    • The right to rectification of inaccurate personal data.
    • The right to erasure of your personal data.
    • The right to restrict processing of your personal data.
    • The right to data portability.
    • The right to object to processing of your personal data.
    • The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
    • The right to lodge a complaint with a supervisory authority.

  3. Exercising Your Rights. You can exercise your rights by contacting us at support@pearpeer.ai. We will respond to your request within one month of receipt. If your request is complex or you have made multiple requests, we may extend this period by two further months, in which case we will inform you within one month of receipt of your request and explain why the extension is necessary.

Cookie Policy

  1. Use of Cookies. Our Service uses cookies to enhance your experience. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

  2. Types of Cookies. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Service.

  3. Consent. By using our Service, you consent to our use of cookies in accordance with this Cookie Policy. You can control and manage cookies through your browser settings.

  4. Managing Cookies. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

Our Proprietary Rights

  1. Ownership. Our Service is protected by copyright, trademark, and other laws. Except as expressly provided in these Terms, we (or our licensors) exclusively own all rights, title, and interest in and to the Service, including all associated intellectual property rights. You may not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices incorporated in or accompanying the Service.
  2. Restrictions. You may not: (a) copy, modify, or distribute the Service; (b) transfer, sublicense, lease, lend, rent, or otherwise distribute the Service; (c) decompile, reverse-engineer, disassemble, or create derivative works of the Service; (d) make the functionality of the Service available to multiple users; or (e) use the Service in any unlawful manner or in any manner inconsistent with these Terms.

Restrictions

You agree not to: (a) interfere with, damage, impair, or disable the Service's operation by any means; (b) make unsolicited offers or advertisements; (c) use any automated means to access the Service; (d) remove, circumvent, disable, damage, or otherwise interfere with the Service's security features; (e) attempt to gain unauthorized access to the Service or other User accounts; (f) deep-link to the Service without our express consent; (g) send bulk emails or surveys; (h) solicit personal information from minors; (i) reformat or frame any portion of the Service; (k) impose an unreasonable or disproportionately large load on our technology infrastructure; (l) impersonate another person or misrepresent your affiliation with us; (m) solicit a User's password or other account information; or (n) harvest User names, addresses, or email addresses.

Third-Party Websites and Content

  1. Third-Party Websites. The Service may contain links to third-party products, services, and websites ("Third-Party Sites"). Access to and use of Third-Party Sites is at your own risk, and we are not responsible for their accuracy, reliability, or actions. We provide these links merely as a convenience, and their inclusion does not imply endorsement. You should review any applicable terms and policies of such Third-Party Sites.
  2. Third-Party Content. When using the Service, you may be exposed to Content provided by other Users and third parties ("Third-Party Content"). We do not control or endorse the submission of Third-Party Content and are not responsible for its accuracy, integrity, quality, legality, usefulness, or safety. You waive any legal or equitable rights or remedies you have against Hanlogy with respect to Third-Party Content.
  3. Disputes with Third Parties. If you have a dispute with another User, the provider of any Third-Party Site or Content, or any other third party arising in connection with your use of the Service, you release us from claims, demands, and damages arising out of or connected with such disputes.

The Subscription Contract Between You and Us

Hanlogy may offer various subscription types, including monthly and annual subscriptions.

AUTOMATIC RENEWAL TERMS

For Hanlogy subscriptions subject to automatic renewal, you agree that once you have expressly agreed for your credit card to be charged on a recurring basis and agreed to the amount of the recurring charges, Hanlogy may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you until you provide notice to terminate this authorization or change your payment method. Such notice will not affect charges submitted before Hanlogy could reasonably act.

REBILLABLE SUBSCRIPTIONS

By purchasing a Month-to-Month Rebillable Subscription or an Annual Rebillable Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and accept responsibility for all recurring charges prior to cancellation, including charges processed after the expiration date of your payment card.

Automatic Monthly Renewal Terms

Your subscription will be automatically renewed for successive monthly periods, and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Month-to-Month Rebillable Subscription renewal.

Automatic Annual Renewal Terms

Your subscription will be automatically renewed for successive annual periods, and your payment method will automatically be charged for each successive annual period at the then-current subscription rate until you cancel your Annual Rebillable Subscription renewal.

Cancellation Policy for Rebillable Subscription Renewals

To cancel your Rebillable Subscription, please send us a message at least one business day before the renewal date at support@pearpeer.ai or cancel via the App store/Google Play.

Indemnification; Hold Harmless

You agree to defend (at our request), indemnify, and hold harmless Hanlogy and its employees, managers, officers, and agents (collectively, the "Hanlogy Parties") from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees and costs, arising out of or in any way connected with: (i) your Content or your use of the Service; (ii) your breach or alleged breach of these Terms; (iii) your violation of any third-party right; (iv) your violation of any laws; or (v) any misrepresentation made by you. You will cooperate as fully required by the Company in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not settle any claim without our prior written consent.

Disclaimer of Warranties

  1. Warranty Disclaimer. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE HANLOGY PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE HANLOGY PARTIES DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS REGARDING: (A) THE SERVICE; (B) HANLOGY CONTENT; (C) USER OR THIRD-PARTY CONTENT; OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO HANLOGY OR VIA THE SERVICE.
  2. No Technical Warranties. THE HANLOGY PARTIES DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS, INCLUDING VIRUSES; OR (D) THE INFORMATION ON THE SERVICE IS ACCURATE, COMPLETE, OR USEFUL.
  3. Certain Jurisdictions. THE HANLOGY PARTIES DO NOT WARRANT THAT YOUR USE OF THE SERVICE IS LAWFUL IN ANY PARTICULAR JURISDICTION. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOU AND THESE TERMS. BY ACCESSING OR USING THE SERVICE, YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICE.

Limitation of Liability; Waiver

  1. No Liability for Losses or Damages. UNDER NO CIRCUMSTANCES WILL THE HANLOGY PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, ECONOMIC, EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE RELATED TO: (A) THE SERVICE AND ITS OPERATION; (B) HANLOGY CONTENT; (C) USER OR THIRD-PARTY CONTENT; (D) YOUR INABILITY TO USE THE SERVICE; (E) ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE HANLOGY PARTIES OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR OR ANY OTHER PARTY'S USE OF THE SERVICE; (F) DAMAGE TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY; OR (G) LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, DEATH, PERSONAL INJURY, OR COMPUTER FAILURE OR MALFUNCTION. THE HANLOGY PARTIES SHALL NOT BE LIABLE FOR THE FOREGOING LOSSES OR DAMAGES EVEN IF FORESEEABLE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR TORT.
  2. Acts or Omissions of Third Parties. HANLOGY IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE THE HANLOGY PARTIES FROM ANY CLAIMS AND DAMAGES ARISING OUT OF OR CONNECTED WITH ANY CLAIM YOU HAVE AGAINST THIRD PARTIES.

Notice and Procedure for Making Claims of Copyright Infringement

  1. Notification of Infringement. Hanlogy respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please notify us by emailing support@pearpeer.ai (Subject line: "DMCA Takedown Request") and provide the following information:
    • An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
    • A description of the copyrighted work that you claim has been infringed;
    • A description of where the material is located on the site, with enough detail for us to find it;
    • Your address, telephone number, and e-mail address;
    • A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    • A statement made under penalty of perjury that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
  2. Counter-Notice. If you believe that Your Content that was removed is not infringing, or that you have authorization to upload and use the Content, you may send a written counter-notice containing the following information to the Copyright Agent:
    • Your physical or electronic signature;
    • Identification of the removed or disabled content and its location before it was removed or disabled;
    • A statement that you have a good-faith belief that the content was removed or disabled as a result of a mistake or misidentification;
    • Your name, address, telephone number, and email address, and a statement that you will accept service of process from the person who provided the notification of alleged infringement.
  3. Repeat Infringer Policy. In accordance with the DMCA and other applicable law, we may terminate users who are deemed to be repeat infringers.

Miscellaneous

These Terms are the entire agreement between the parties on the subject matter hereof. The relationship of the parties hereunder is that of independent contractors, and these Terms will not be construed to imply that either party is the agent, employee, or joint venturer of the other. In the event that any provision of these Terms is held to be unenforceable, these Terms will continue in full force and effect without said provision and will be interpreted to reflect the original intent of the parties. These Terms will be governed by the laws of Sweden and the European Union, without regard to its conflict of laws principles. You may not assign these Terms without the prior written consent of Company, and any prohibited assignment will be null and void. Waiver by either party of a breach of any provision of these Terms or the failure by either party to exercise any right hereunder will not operate or be construed as a waiver of any subsequent breach of that right or as a waiver of any other right. YOU AGREE THAT ANY CAUSE OF ACTION BROUGHT BY YOU ARISING OUT OF OR RELATED TO THE SERVICE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Last Updated: June 25, 2024